This page sets out the terms that govern your use of samuderabet, including account access, transaction records, and your rights under this policy. Availability depends on local law and is accessible only where permitted in eligible regions across Indonesia.
Account Policy
User Rights
DANA & GoPay Context
Indonesia Coverage
POSISI KEBIJAKAN KAMI
How Our Policy Applies to You
When you access samuderabet, you enter into an arrangement governed by these terms. Our policy covers how we collect and handle account data, how transactions processed through DANA, GoPay, and ShopeePay are recorded on your side, and what steps you can take to manage your information. We do not control the legal framework in every jurisdiction, so access and eligibility depend on the laws of your local region. Where local law restricts access, these terms do not override that restriction. We aim to be straightforward about what we hold: your registration details, session activity, and payment method references are stored to keep your account functional and to let you review your own history. You are entitled to know what we hold, request corrections, and reach our support team with questions. Nothing in this policy creates a right to access where local law does not permit it. For any concern about how your data is used, the contact path is through our support channel, available from the account dashboard after you log in.
DANA
GoPay
ShopeePay
Account Wallet
Indonesia Access
RUANG LINGKUP KEBIJAKAN
What This Policy Covers and What It Does Not
Understanding the boundary of this policy helps you know where to direct a question. Account access and registered details fall inside it; third-party payment infrastructure and game content from studios like Pragmatic Play or CQ9 fall outside it.
Account Access
Your login credentials, session data, and registered profile details are within scope. We hold these to keep your account operational and to let you review or correct them on request.
Transactions
Payment references tied to DANA, GoPay, or ShopeePay are recorded on our side for account history. The payment rail itself is operated by those providers and falls under their own terms.
Site Content
Game content from our studio catalogue is displayed under separate content agreements. This policy does not govern game mechanics, prize structures, or session outcomes — those are set by the game itself.
Third-Party Services
Links or integrations pointing outside samuderabet — including wallet apps and any external verification service — are not covered here. Check the relevant provider's own policy for those interactions.
HAK PENGGUNA ANDA
Practical Steps Available Under This Policy
You have concrete options when it comes to your account data. If you want to review what we hold, log into your account and open the account details section — your registration information and payment method references are listed there. To correct an entry that looks wrong, use the edit fields shown in your profile page or contact support directly with the specific detail you want changed. Raising a question about how your data is handled does not require a formal process — send a message through the support channel and we will respond to the specific point you raise. If you believe a transaction record is inaccurate, point to the specific entry in your account history and we will review it against the session log. We keep records for as long as your account is active and for the period required to handle any open queries after closure.
Review Your Records
Open your account dashboard after login to see registration details, payment method references, and session history. Everything we hold on your account is visible there.
Correct Account Details
Use the edit fields in your profile section for basic updates. For changes that require verification — such as your registered contact — send a request through the support channel.
Raise a Data Question
Send your question through the live support channel. Name the specific record or data point you are asking about and we will address it directly rather than with a general response.
Request Account Closure
If you want to close your account, contact support from the registered session. We will confirm the steps and retention period that applies before processing the request.
JALUR KONTAK KEBIJAKAN
How to Reach Us About This Policy
Three contact paths are available depending on the nature of your question. For urgent account issues, live chat is the fastest route. For detailed data queries, the support form lets you describe the specific record in question.
Live Chat Support
Available through your account dashboard after login. Use this for account access questions, data corrections, and anything that needs a quick back-and-forth.
Support Form
Submit a written query about your data, a specific transaction record, or a policy question. Reference your account and the exact detail you are asking about for a faster response.
Account Dashboard
The current state of your account data — including payment method references and session history — is shown in your account dashboard after login. Start there before contacting support.
KEAMANAN DATA AKUN
How We Handle Your Data and Account Security
Account data is held to keep your session functional and your history accessible to you. We use standard encryption on data in transit and access controls on stored account records. Cookie use on the site is limited to session management and basic analytics; you can review or adjust cookie preferences through your browser settings. We do not sell account data to third parties. Payment method names like DANA and GoPay appear in your transaction history as reference labels — we do not store full wallet credentials on our side. If you want to know who to contact about a specific data point, request a change, or ask how long a record is retained, the support channel is the right path. Account closure requests are handled by support and we confirm the retention period that applies before processing.
Data in Transit
Account data and payment references move over encrypted connections. Session tokens expire after logout and are not reused across separate logins.
Cookie Use
Cookies on samuderabet cover session management and basic site analytics. Review or adjust preferences through your browser settings at any time — no account login required.
Retention Policy
We keep your account records for as long as the account is active and for the period needed to resolve any open queries after closure. Ask support for the specific retention window that applies to your account.
Contact for Changes
To request a data correction, ask about retention, or raise a concern about how your information is handled, send a message through the support channel with your account reference and the specific detail in question.
PERTANYAAN KEBIJAKAN UMUM
Common Questions About This Policy
Real questions from account holders about how this policy works in practice.
Does this policy apply to me if I am in Indonesia?
Access and eligibility depend on local law and are available only where permitted in your region. If local law allows access, this policy governs your account. If you are unsure whether access is permitted in your area, check the eligibility information shown during registration.
What account data does samuderabet hold about me?
We hold your registration details, session activity records, and payment method references for DANA, GoPay, or ShopeePay as you have them on file. You can review these from your account dashboard after login. We do not store full wallet credentials on our side.
How do I correct information on my account?
For basic profile details, use the edit fields in your account settings. For changes that need verification — such as your registered contact or payment method reference — send a request through the support channel and name the specific field you want corrected.
Can I ask for my account data to be deleted?
Yes. Contact support from your registered session and request account closure. We will confirm the steps and explain the retention period that applies before processing. Some records may be kept for the period required to resolve open queries.
Who do I contact if I think a transaction record is wrong?
Open your account history, find the specific entry in question, and send the details to support through the live chat or support form. Reference the date and amount shown in your history so we can match it against the session log and respond to the specific point.
How does cookie use work on samuderabet?
Cookies cover session management and basic analytics only. You can review or adjust cookie preferences through your browser settings at any time without needing to log in. We do not use cookies to track activity outside of the samuderabet site itself.